FAQs
You have questions, we have answers! If you don’t see your question answered on this page, pop over to our contact page and send us a quick email! We’d love to help.
Q: What is your pet policy?
A: We are pet-friendly inside our house and cabins but there is a $50 non-refundable fee per pet, per night on all of our lodging. (No more than two pets per unit, with a maximum deposit of $100.) Rooms are inspected after each of our guest departures. If there is any damage as a result of your pet additional fees may be charged. All pets are expected to be leashed while outside and kenneled while our guests are away. Please NO free-roaming pets in our lodging while you are not in one of our lodging options. We do not allow pets inside our Glamping units (covered wagons or tree house).
Q: What is your check-in/checkout policy? Can we request a late check-out?
A: Check-in is at 3:00pm and check-out is at 11:00am. We do typically extend checkouts if the room/house/cabins are available. If the lodging option you are in is rented for the next day, we do need time to clean the house and make it ready for the next guest.
Q: What is your cancellation policy?
A: If you need to cancel your reservation, please call us before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted. RV & Tent Sites: You must give 7 days cancellation notice. Call the General Store by 4 p.m., seven days before your scheduled arrival. Lodging & Accommodations: You must give 14 days cancellation notice. Call the General Store by 4 p.m., fourteen days before your scheduled arrival.
Q: Are there cooking utensils available in the house?
A: Yes, there is a large selection of plates, silverware, cooking ware, mixers and other items available at the house.
Q: Do all your lodging options have TV and what channels are available?
A: Only Durham’s Roost Ranch House has a TV, inside the living room. It’s a smart TV with popular apps such as Netflix, Hulu, Roku, etc. There are no TVs inside our cabins or treehouse.
Q: Do you offer military discounts?
A: Yes, we offer a 5% discount to all active and retired military and first responders with ID. Price will be adjusted at check-in.
Q: Do you offer extended stay rates?
A: Yes, we do! Please call 903-420-1400 or send us an email for more information